Airline Dispute Legal Advice Required
Краткое
Freelancer Client is hiring: Airline Dispute Legal Advice Required.
Location: Remote
1- I purchased three airline tickets from Priceline: one for me, one for my fiancé, and one for her daughter. We were supposed to fly on Alaska Airlines from Washington, DC, to Los Angeles, CA. We arrived at the airport, checked our bags, and proceeded to the departing gate. However, by the time we got through security, the plane was already ready to depart, and the gate was closed. The agent advised us to call the airline to see if they could put us on a different flight. I called the airline, and they informed me they could not put us on another flight since we missed it. We were considered a no-show, which rendered our tickets invalid. They advised me to call Priceline for further instructions on what could be done. Priceline instructed me to go directly to the airline front desk counter at the airport to find out if anything could be done to get me on another flight. I contacted the front desk and spoke to an agent who informed me that since I had already checked in my bags, I should not be considered a no-show. She then put us on the next flight to Los Angeles with a layover in San Francisco, and we were even assigned seats. I was charged an extra $50 per person for that adjustment, which I paid. As we proceeded to board the flight to San Francisco, we were told by the airline agent that our boarding tickets were invalid.
2- We couldn't fly and needed to contact the airline directly; as time was ticking away and the plane was almost ready to depart, the agents both at the gate and on the phone insisted that they would not let us travel with those tickets that were issued by their front counter staff. I got into an argument with the agent, and as a result, the police were called; the police tried to reason with the agents that I had a valid ticket that was issued by the airline itself; however, the airline staff insisted on not allowing me to travel based on the tickets that I have, I was then along with my family escorted in humiliation by five police officers out of the airport. I received an email from the airline stating that I was blocklisted and can no longer fly due to the incident that occurred at the airport. I was also blocklisted from that flight since I had another flight on the same airline in five days, going from Los Angeles, CA, to Anchorage, AK. I incurred substantial financial losses of $8800 due to changing airlines at the last minute and losing my flight on Alaska Airlines. This includes the cost of the new tickets, the additional charges for the last-minute change, and the resulting inconvenience. The legal issues involved in this incident include breach of contract, violation of consumer rights, and potential jurisdictional issues. Is this a case that I should pursue in small claim court, or is there more that I can sue them for, especially for the mental anguish and the inconvenience that my family and I have gone through? Also, I am unsure if VA is the proper jurisdiction for this case. I only assumed that because the incident took place at Reagan National Airport, which is in Virginia; however, I reside in Pennsylvania. I am also seeking compensation for stress and public humiliation. Thanks for your time.
Skills: Legal, Contracts, Legal Research, Public Relations, Legal Writing, Litigation, Legal Consultation
Budget: $250–$750 USD
Source: Freelancer Client via Remote / Online. Apply on the source website.
Оригинал
1- I purchased three airline tickets from Priceline: one for me, one for my fiancé, and one for her daughter. We were supposed to fly on Alaska Airlines from Washington, DC, to Los Angeles, CA. We arrived at the airport, checked our bags, and proceeded to the departing gate. However, by the time we got through security, the plane was already ready to depart, and the gate was closed. The agent advised us to call the airline to see if they could put us on a different flight. I called the airline, and they informed me they could not put us on another flight since we missed it. We were considered a no-show, which rendered our tickets invalid. They advised me to call Priceline for further instructions on what could be done. Priceline instructed me to go directly to the airline front desk counter at the airport to find out if anything could be done to get me on another flight. I contacted the front desk and spoke to an agent who informed me that since I had already checked in my bags, I should not be considered a no-show. She then put us on the next flight to Los Angeles with a layover in San Francisco, and we were even assigned seats. I was charged an extra $50 per person for that adjustment, which I paid. As we proceeded to board the flight to San Francisco, we were told by the airline agent that our boarding tickets were invalid.
2- We couldn't fly and needed to contact the airline directly; as time was ticking away and the plane was almost ready to depart, the agents both at the gate and on the phone insisted that they would not let us travel with those tickets that were issued by their front counter staff. I got into an argument with the agent, and as a result, the police were called; the police tried to reason with the agents that I had a valid ticket that was issued by the airline itself; however, the airline staff insisted on not allowing me to travel based on the tickets that I have, I was then along with my family escorted in humiliation by five police officers out of the airport. I received an email from the airline stating that I was blocklisted and can no longer fly due to the incident that occurred at the airport. I was also blocklisted from that flight since I had another flight on the same airline in five days, going from Los Angeles, CA, to Anchorage, AK. I incurred substantial financial losses of $8800 due to changing airlines at the last minute and losing my flight on Alaska Airlines. This includes the cost of the new tickets, the additional charges for the last-minute change, and the resulting inconvenience. The legal issues involved in this incident include breach of contract, violation of consumer rights, and potential jurisdictional issues. Is this a case that I should pursue in small claim court, or is there more that I can sue them for, especially for the mental anguish and the inconvenience that my family and I have gone through? Also, I am unsure if VA is the proper jurisdiction for this case. I only assumed that because the incident took place at Reagan National Airport, which is in Virginia; however, I reside in Pennsylvania. I am also seeking compensation for stress and public humiliation. Thanks for your time.
Локация & Details
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