Senior IT Account Manager Needed
Summary
Freelancer Client is hiring: Senior IT Account Manager Needed.
Location: Remote
Our telecom-focused enterprise IT practice is handing over a portfolio of high-value support accounts that need a seasoned hand. You will become the single point of contact for each client, keeping relationships healthy, contracts watertight and any disputes contained before they escalate.
What you'll do:
• Respond to client queries, schedule check-ins and translate technical updates from the engineering team into clear, business-level language.
• Draft, review and track MSAs, SLAs, renewals and change orders, working directly in DocuSign (or a comparable e-signature platform) and our CRM.
• Lead negotiations when scope, billing or performance issues arise, documenting every decision so finance, legal and support stay aligned.
• All open tickets acknowledged within the agreed SLA window.
• Contract changes logged and countersigned without legal pushback.
• Disputes closed with written resolution accepted by both sides.
• Please bring at least six years of enterprise account management in telecom or adjacent IT services, demonstrable skill with a modern CRM (Salesforce, HubSpot or similar) and the confidence to guide C-level stakeholders through complex support scenarios.
• If this sounds routine to you rather than daunting, let’s talk.
Skills: Legal, CRM, Contracts, Employment Law, Telecommunications Engineering, Legal Writing, Account Management, Contract Management
Budget: $50–$0 USD
Source: Freelancer Client via Remote / Online. Apply on the source website.
Original
Our telecom-focused enterprise IT practice is handing over a portfolio of high-value support accounts that need a seasoned hand. You will become the single point of contact for each client, keeping relationships healthy, contracts watertight and any disputes contained before they escalate.
Day to day you will:
• Respond to client queries, schedule check-ins and translate technical updates from the engineering team into clear, business-level language.
• Draft, review and track MSAs, SLAs, renewals and change orders, working directly in DocuSign (or a comparable e-signature platform) and our CRM.
• Lead negotiations when scope, billing or performance issues arise, documenting every decision so finance, legal and support stay aligned.
Success looks like:
– All open tickets acknowledged within the agreed SLA window.
– Contract changes logged and countersigned without legal pushback.
– Disputes closed with written resolution accepted by both sides.
Please bring at least six years of enterprise account management in telecom or adjacent IT services, demonstrable skill with a modern CRM (Salesforce, HubSpot or similar) and the confidence to guide C-level stakeholders through complex support scenarios.
If this sounds routine to you rather than daunting, let’s talk.
Location & Details
Apply on source →About this listing
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