Email Customer Support Specialist
Краткое
Freelancer Client is hiring: Email Customer Support Specialist.
Location: Remote
I need a reliable specialist to run my customer service inbox exclusively through email. On a typical day you will handle fewer than 50 messages, so quality and accuracy matter more than sheer speed.
What you'll do:
• Respond to customer inquiries with clear, friendly language
• Troubleshoot and resolve basic technical issues, escalating only the edge-cases I document
• Manage orders and returns, following the step-by-step workflow I’ll share in our onboarding guide
• The tone must always stay courteous, concise, and brand-consistent. Familiarity with common help desk tools (Zendesk, Freshdesk, or similar) is preferred, but I’m open to other platforms you’re comfortable using.
• I will provide FAQs, templates, and direct access to our knowledge base. Turnaround for each email should stay within one business day, with priority tickets handled sooner.
• If you have excellent written English, a knack for problem-solving, and a track record in e-commerce or SaaS support, I’d love to hear how you can keep my customers delighted.
Skills: Customer Support, Troubleshooting, Technical Support, Shopify, Customer Service, Helpdesk, Email Handling, Zendesk, SaaS
Budget: $2–$6 USD
Source: Freelancer Client via Remote / Online. Apply on the source website.
Оригинал
I need a reliable specialist to run my customer service inbox exclusively through email. On a typical day you will handle fewer than 50 messages, so quality and accuracy matter more than sheer speed.
Your core responsibilities:
• Respond to customer inquiries with clear, friendly language
• Troubleshoot and resolve basic technical issues, escalating only the edge-cases I document
• Manage orders and returns, following the step-by-step workflow I’ll share in our onboarding guide
The tone must always stay courteous, concise, and brand-consistent. Familiarity with common help desk tools (Zendesk, Freshdesk, or similar) is preferred, but I’m open to other platforms you’re comfortable using.
I will provide FAQs, templates, and direct access to our knowledge base. Turnaround for each email should stay within one business day, with priority tickets handled sooner.
If you have excellent written English, a knack for problem-solving, and a track record in e-commerce or SaaS support, I’d love to hear how you can keep my customers delighted.
Локация & Details
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