Norwegian Travel Support in Barcelona
Summary
Freelancer Client is hiring: Norwegian Travel Support in Barcelona.
Location: Remote
We are seeking a Norwegian-speaking Customer Support Advisor to join a multicultural support team based in Spain. You will be the link between international travellers and accommodation providers, ensuring top-tier service and support across inquiries.
What you'll do:
• Provide clear guidance on service and payment inquiries from international travellers.
• Communicate with customers and accommodation suppliers via email and phone.
• Deliver high-quality customer service by identifying needs and offering solutions.
• Mediates between parties and resolves issues with professionalism.
• Follow defined procedures and log all interactions accurately.
• Collaborate in a team to ensure service excellence.
• Norwegian at C2 level and advanced English proficiency.
• Excellent written and verbal communication skills.
Requirements:
• Assessments: QUIA native 80% + English minimum 70%.
• Availability to work from home and from the office when required.
• Personal smartphone needed for certain apps (Android/iOS).
• Desk setup provided: one computer with 1 or 2 screens; best to connect with a network cable.
• The ideal candidate is an empathetic, solution-driven professional with C2 Norwegian, advanced English, and strong technical skills. You must be highly adaptable, customer-focused, and passionate about delivering top-tier service to international travellers.
Skills: Translation, Sales, Customer Support, CRM, Dutch Translator, Norwegian Translator, English (US) Translator, Customer Service, Office 365, English Translation
Budget: $18–$36 USD
Source: Freelancer Client via Remote / Online. Apply on the source website.
Original
Job Description
We are seeking a Norwegian-speaking Customer Support Advisor to join a multicultural support team based in Spain. You will be the link between international travellers and accommodation providers, ensuring top-tier service and support across inquiries.
Responsibilities
Provide clear guidance on service and payment inquiries from international travellers.
Communicate with customers and accommodation suppliers via email and phone.
Deliver high-quality customer service by identifying needs and offering solutions.
Mediates between parties and resolves issues with professionalism.
Follow defined procedures and log all interactions accurately.
Collaborate in a team to ensure service excellence.
Candidate profile
Norwegian at C2 level and advanced English proficiency.
Excellent written and verbal communication skills.
Strong PC skills (Office 365, CRM, internal platforms).
Problem-solving mindset and solution-driven approach.
Motivated, goal-oriented, and customer-focused with adaptability to changing priorities.
Affinity with accommodation platforms.
Previous customer service experience is valued.
Employer offers
Full-time position: 38.5 hours/week with a shift pattern including Sundays, 09:00–20:00.
Annual gross salary: €22,249.
Temporary contract with the possibility of permanent status after 3 months.
Relocation support available.
Initial 3-week training with ongoing coaching.
Feel Good program: language lessons, team activities, quizzes.
Private health insurance (upon permanent contract).
Flexible remuneration options after probation.
27 vacation days per year.
Free coffee daily and weekly fruit.
A dynamic, multicultural, international work environment with clear career development.
Hard requirements
Assessments: QUIA native 80% + English minimum 70%.
Availability to work from home and from the office when required.
Personal smartphone needed for certain apps (Android/iOS).
Desk setup provided: one computer with 1 or 2 screens; best to connect with a network cable.
Ideal profile
The ideal candidate is an empathetic, solution-driven professional with C2 Norwegian, advanced English, and strong technical skills. You must be highly adaptable, customer-focused, and passionate about delivering top-tier service to international travellers.
Location & Details
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