Bilingual Remote Call Secretary (Vietnamese and English)
Summary
Freelancer Client is hiring: Bilingual Remote Call Secretary (Vietnamese and English).
Location: Remote
My business receives a small yet steady flow of customer-service calls each week and I need those conversations handled smoothly from Ho Chi Minh City. You will pick up the phone in both English and Vietnamese, help the caller resolve simple queries when possible, then record concise notes in a shared call log so I can track every interaction.
What you'll do:
• Answer customer-service inquiries promptly in English and Vietnamese
• Take clear, timestamped messages and enter them in the call log
• Schedule follow-up appointments directly into my online calendar when needed
• Deliverables each week
• 1. A complete call log with caller name, contact, summary, and any next steps
• 2. Phone needs to be answered during office hours and only expecting an hour worth of calls per week.
• Based in Ho Chi Minh City for local time-zone alignment
• Confident, friendly phone manner in both languages
Skills: Customer Support, Virtual Assistant, Customer Service, Time Management, Call Center, Appointment Setting
Budget: $10–$30 USD
Source: Freelancer Client via Remote / Online. Apply on the source website.
Original
My business receives a small yet steady flow of customer-service calls each week and I need those conversations handled smoothly from Ho Chi Minh City. You will pick up the phone in both English and Vietnamese, help the caller resolve simple queries when possible, then record concise notes in a shared call log so I can track every interaction.
For now the workload is about one hour spread across the week, but it will grow as the venture scales, so I’m counting on someone who can work independently and stay organised without constant oversight.
Core duties
• Answer customer-service inquiries promptly in English and Vietnamese
• Take clear, timestamped messages and enter them in the call log
• Schedule follow-up appointments directly into my online calendar when needed
Deliverables each week
1. A complete call log with caller name, contact, summary, and any next steps
2. Phone needs to be answered during office hours and only expecting an hour worth of calls per week.
Required profile
• Based in Ho Chi Minh City for local time-zone alignment
• Confident, friendly phone manner in both languages
If you enjoy helping customers and keeping things organised while working remotely, let’s start with the first week’s calls and grow from there.
Location & Details
Apply on source →About this listing
This remote opportunity was imported from Freelancer and is shown here for discovery. To apply, follow the link to the original posting.