Tier 3 Support Specialist for TechRescue
Краткое
Freelancer Client is hiring: Tier 3 Support Specialist for TechRescue.
Location: Remote
The Tier 3 Support Specialist handles escalated technical support cases for TechRescue customers by phone, email, and remote support sessions.
This role focuses on advanced troubleshooting, remote diagnostics, escalation handling, customer communication, and operational documentation. The technician will work closely with TechRescue leadership and the support team to resolve customer issues while helping build scalable support processes and SOPs.
Skills: iPhone, Android, Troubleshooting, Mac OS, CRM, Technical Support, Desktop Support, Microsoft, iOS Development
Budget: $8–$15 USD
Source: Freelancer Client via Remote / Online. Apply on the source website.
Оригинал
The Tier 3 Support Specialist handles escalated technical support cases for TechRescue customers by phone, email, and remote support sessions.
This role focuses on advanced troubleshooting, remote diagnostics, escalation handling, customer communication, and operational documentation. The technician will work closely with TechRescue leadership and the support team to resolve customer issues while helping build scalable support processes and SOPs.
Локация & Details
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