German SaaS Live Chat Support
Summary
Freelancer Client is hiring: German SaaS Live Chat Support.
Location: Remote
Our growing SaaS platform is rolling out a dedicated German-language chat channel, and I need a native-level speaker to handle incoming user questions in real time. The product itself is well documented in English; your role is to greet users warmly, clarify their issues, reference the docs when possible, and escalate anything you cannot solve to the technical team. Conversations happen inside Hubspot, so familiarity with that or a similar tool is welcome, though not mandatory—fast learners are fine.
Coverage will start at 5-10 hours a week while we gauge volume, then settle into a predictable schedule. All chats are written; no phone or email queues are involved. I’ll provide onboarding guides, tag libraries, and a Slack channel where you can reach engineers for deeper problems.
Please share a brief rundown of your German and SaaS support experience, including any ticket or chat systems you have used. I plan to choose and onboard the right person within the next four weeks, then launch the channel immediately afterward.
Skills: Translation, Technical Support, German Translator, English (UK) Translator, English (US) Translator, Customer Service, Intercom, Hubspot, Chatbot, SaaS
Budget: $250000–$500000 USD
Source: Freelancer Client via Remote / Online. Apply on the source website.
Original
Our growing SaaS platform is rolling out a dedicated German-language chat channel, and I need a native-level speaker to handle incoming user questions in real time. The product itself is well documented in English; your role is to greet users warmly, clarify their issues, reference the docs when possible, and escalate anything you cannot solve to the technical team. Conversations happen inside Hubspot, so familiarity with that or a similar tool is welcome, though not mandatory—fast learners are fine.
Coverage will start at 5-10 hours a week while we gauge volume, then settle into a predictable schedule. All chats are written; no phone or email queues are involved. I’ll provide onboarding guides, tag libraries, and a Slack channel where you can reach engineers for deeper problems.
Please share a brief rundown of your German and SaaS support experience, including any ticket or chat systems you have used. I plan to choose and onboard the right person within the next four weeks, then launch the channel immediately afterward.
Location & Details
Apply on source →About this listing
This remote opportunity was imported from Freelancer and is shown here for discovery. To apply, follow the link to the original posting.