Remote English Phone Support Agent
Summary
Freelancer Client is hiring: Remote English Phone Support Agent.
Location: Remote
I’m setting up a fully remote phone-based customer support channel and need an experienced agent who can handle calls confidently in English.
What you'll do:
• Receive and place customer calls during my designated business hours (we’ll agree the exact shift).
• Flag recurring issues so we can improve self-help resources.
Skills: Telemarketing, Customer Service
Budget: $15–$25 USD
Source: Freelancer Client via Remote / Online. Apply on the source website.
Original
I’m setting up a fully remote phone-based customer support channel and need an experienced agent who can handle calls confidently in English.
Your core mission is to answer incoming customer calls, resolve issues or route them to the appropriate team, and log each interaction accurately. Friendly, clear, and professional communication is essential, as most callers are non-technical but expect quick, concise answers.
Key expectations:
• Receive and place customer calls during my designated business hours (we’ll agree the exact shift).
• Follow my existing call-handling scripts while adding a personal touch when needed.
• Record call outcomes in our ticketing system and keep neat, up-to-date notes.
• Flag recurring issues so we can improve self-help resources.
You need a stable internet connection, a noise-free workspace, and familiarity with common VoIP tools such as Zendesk Talk or Five9. If you also know Spanish or Mandarin that’s a bonus, but fluent English is non-negotiable.
If you have previous phone support experience, solid references, and the patience to turn frustrated callers into satisfied customers, let’s talk.
Location & Details
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